Last Updated: 21/08/2025
Thank you for choosing zabbyfiles.com ("Website", "We", "Us", or "Our"). This Return Policy outlines our guidelines and procedures for returns of physical products purchased through our website. By making a purchase, you agree to the terms outlined in this policy.
This Return Policy applies only to physical products sold directly through our website.
It does not cover:
Digital products (firmwares, MDM files, PayJoy files, unlocking files, etc.)
Services or activations
Products purchased from third-party sellers
We accept returns of physical products under the following conditions:
Defective or Damaged Products
If the product you received is defective or damaged, please contact us within 7 days of receiving it.
We will arrange for the return and provide either a replacement or refund.
Incorrect Product
If you receive an item different from what you ordered, please contact us within 7 days of delivery.
We will arrange for the return of the incorrect product and issue a replacement or refund.
To initiate a return, please follow these steps:
Contact our support team at ? zabbytutoriais@gmail.com or ? WhatsApp +258844288119 within 7 days of receiving your product.
Provide your order number, details of the product, and the reason for return.
Our support team will provide return instructions, including the return address.
Once we receive the returned product and verify its eligibility, we will process your replacement or refund within 7–10 business days.
The following items are not eligible for return:
Digital products (files, downloads, licenses, activations)
Products that have been used, damaged, or altered by the customer
Products without original packaging
Products purchased from third-party sellers or retailers
If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
For all other types of returns, the customer is responsible for return shipping fees.
Zabby Files reserves the right to update, amend, or modify this Return Policy at any time. Any changes will be posted on this page and communicated through our official channels.
For any questions, concerns, or to initiate a return request, please contact us:
? Email: zabbytutoriais@gmail.com
? WhatsApp: +258844288119
By purchasing from Zabby Files, you acknowledge and accept the terms of this Return Policy.
