At Zabby Files, we understand that situations may arise that require changes to your order or service request. To maintain clarity and transparency, we have established the following cancellation policy:
If you need to cancel an order or service, please submit a formal cancellation request in writing to our designated email: zabbytutoriais@gmail.com or via WhatsApp at +258844288119.
Please include as many details as possible, such as the order number, product/service, and reason for cancellation.
Refund eligibility depends on the type of file/service purchased and the stage of delivery. Once files or downloads have been provided, no refunds will be issued due to the digital nature of our products.
a. Before Delivery: If the cancellation request is made before files or access details are sent, you may be eligible for a full refund, minus any non-recoverable costs.
b. Processing Stage: If your order is already being processed or prepared, a partial refund may apply, depending on the work completed and expenses incurred.
c. After Delivery: Once files, downloads, or activation details have been delivered, no refunds will be applicable.
Certain costs, such as third-party licenses, server fees, or any external expenses incurred to process your order, are non-refundable. These will be deducted from any eligible refund.
Refunds, when applicable, will be processed within 7–10 business days from the date of the approved cancellation request.
Zabby Files reserves the right to modify, amend, or update this cancellation policy at any time. Any changes will be communicated through our official channels.
For any questions, concerns, or to initiate a cancellation request, please contact us:
? Email: zabbytutoriais@gmail.com
? WhatsApp: +258844288119
By purchasing from Zabby Files, you agree to comply with the terms and conditions of this cancellation policy.
